I have actually emailed/called/texted the business numerous times without any response. I have requested a refund and no one has answered me - Slabway Massage Chair. I would recommend not to squander your tough generated income on this business. I will be contacting the Lawyer General to file a problem relating to SLAB. Purchaser Beware!!!!!! Hey There Michael, We seriously are sorry for the clear aggravation and trouble you have actually experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was produced December fourth and that there was a label produced on December 7. Your plan was identified and prepared for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current circumstances impacting our carriers nationwide. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Shiatsu Massage Chair Reviews).
We acknowledge that we failed to fizzle in this circumstances. For that we apologize. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Called in 3 days said it delivered 4 days back after a week they do not respond to the phone and tell you to chat with their site which never ever address you back. They will keep you waiting sent out a number of e-mail with the exact same response will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my finest in finding a legal representative to invest sufficient money to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI purchased 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here originating from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we got rid of from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I have actually attempted to call Slabway many times through email call and have actually yet been able to speak to a live individual I continuously get emails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email mentioning that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor response that I receive from their support groups I think anybody looking to buy any of their items ought to highly take a look at all their feedback's I have no idea the actual count of how lots of bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We use our sincerest apologies regarding the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have received no additional communication from you notifying us if that solved your problem. In relation to your experience with our customer service group, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to offer a great experience to each and every customer. We acknowledge that we stopped working to miss the mark in this circumstances. For that we ask forgiveness - Slabway Massage Chair. We await your response. Thank YouI bought a foot massager. Website said 2-4 day delivery time.
I called number noted and it is a recording that simply keeps duplicating. Says to get on chat online site. I got in touch with chat, stated "currently replying in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot states "regular wait time 5-15 mins.
I think this place is a scam and i am going to get in touch with credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND buying anything from this improperly run outfit (if they are a real outfit). BUYER BEWARE!!!!!! Hello There Ian, We sincerely are sorry for any aggravation or trouble you have actually experienced. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We acknowledge that we failed to miss out on the mark in this circumstances. For that we apologize. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery without any further description!? I have actually called multiple times, sent e-mails used the chat widget they recommended and also connected to them by means of all social networks platforms and no action no reply simply no description.
I would like a complete refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hi Tonya, We all the best are sorry for the clear frustration and inconvenience you have actually experienced concerning your current order with Slabway (Reviews Of Slabway Massage Chair). This is not our intention and not the experience we want for our client.
This was due to an error in interaction with the pickup at our fulfillment center. Your bundle was labeled and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the need (Slabway Shiatsu Massage Chair). As such, we have also been unable to ensure our shipping time frames with the same certainty we previously had the ability to.
In relation to your experience with our customer support group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources offered to us to supply a good experience to each and every client (Slabway One Massage Chair).
For that we apologize. Our records show that you have actually gotten the complete refunds as requested. We hope for the chance to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the item they were selling might be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I immediately attempted to cancel my order. I sent out an e-mail I got in touch with the phone, for which there was no response. It was now roughly 12:20. I finally received an action by Monday early morning telling me the order had actually shipped.
However, it was not deliverable because they had an incorrect apartment or condo number. I got in touch with UPS and asked to go back to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your responsibility to do so. You will be taken benefit of if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody gets the phone and won't answer their own chat bot. It's ludicrous. I desire my refund. Hi there Francis, We are sorry for any frustration you have actually experienced concerning the performance of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our customer support since late. Their refund policy for their incompetence is ludicrous. Do refrain from doing organization with these individuals. Go through ******. I ordered a foot massager Nov 26, used it when and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair Special Discount. The power of social media. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was authorized for a refund which you chose the option to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you wish to continue with the return process you've initiated, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Business Profiles might not be recreated for sales or advertising purposes. BBB Service Profiles are provided entirely to help you in exercising your own finest judgment.
Nevertheless, BBB does not verify the accuracy of details provided by third parties, and does not ensure the precision of any info in Service Profiles - Slabway Massage Chair Amazon. When thinking about complaint info, please take into account the business's size and volume of deals, and comprehend that the nature of problems and a firm's responses to them are typically more essential than the variety of complaints.
BBB Company Profiles go through alter at any time. If you pick to do company with this service, please let business know that you called BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or business - Slabway One Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Massage Chair Amazon...
Massage Chairs are complex devices with lots of moving parts and advanced computer system components, so things can go wrong. However it's very little various from a vehicle, it depends on how you use it and how you look after it that will identify the length of time it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can occur throughout shipment.