I have actually emailed/called/texted the company several times with no action. I have asked for a refund and no one has actually answered me - Slabway Massage Chair. I would suggest not to squander your tough made money on this business. I will be contacting the Lawyer General to submit a grievance concerning SLAB. Purchaser Beware!!!!!! Hello There Michael, We seriously are sorry for the clear aggravation and trouble you have actually experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was developed December fourth which there was a label created on December 7. Your plan was labeled and ready for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present situations affecting our carriers nationwide. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Shiatsu Massage Chair).
We acknowledge that we failed to miss the mark in this circumstances. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Employed 3 days said it delivered 4 days ago after a week they do not respond to the phone and inform you to talk with their site which never answer you back. They will keep you waiting sent out several email with the same reaction will return with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my best in discovering a lawyer to invest enough money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive coming from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we removed from package set it up plugged it in the chair went into a full recline mode and has not came out of it given that I've attempted to get in touch with Slabway various times via email telephone call and have yet had the ability to speak to a live person I constantly get e-mails back from them stating that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours before a representative contacts me once again I get another email specifying that they're closing the RMA support ticket I've been attempting to follow this business anywhere I can to leave Negative feedback on this company due to the piss poor action that I obtain from their support groups I think anybody looking to acquire any of their items must extremely look at all their feedback's I have no concept the real count of how many bulls ** t favorable feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Slabway One Massage Chair). We have actually gotten no additional interaction from you notifying us if that solved your concern. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources readily available to us to supply a good experience to each and every client. We recognize that we failed to fizzle in this instance. For that we apologize - Slabway Massage Chair Amazon. We await your reaction. Thank YouI bought a foot massager. Website said 2-4 day delivery time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat on the internet site. I called chat, said "currently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot says "regular wait time 5-15 mins.
I think this location is a fraud and i am going to contact charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this inadequately run outfit (if they are a real clothing). BUYER BE CAREFUL!!!!!! Hey There Ian, We sincerely regret any aggravation or hassle you have experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the current situations affecting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has taken a hit this vacation season (Slabway Massage Chair Pic). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We acknowledge that we stopped working to fizzle in this instance. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been satisfied with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Placed an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I've called multiple times, sent emails used the chat widget they suggested and likewise connected to them by means of all social media platforms and no reaction no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hello Tonya, We all the best are sorry for the clear aggravation and hassle you have actually experienced concerning your current order with Slabway (Slabway Shiatsu Massage Chair). This is not our objective and not the experience we desire for our customer.
This was due to a mistake in interaction with the pickup at our fulfillment center. Your bundle was labeled and prepared for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the demand (Slabway Massage Chair Special Discount). As such, we have actually likewise been unable to ensure our shipping timespan with the same certainty we formerly were able to.
In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources readily available to us to supply a great experience to each and every client (Slabway Shiatsu Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually received the complete refunds as requested. We hope for the opportunity to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I found the product they were offering could be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I instantly tried to cancel my order. I sent out an e-mail I called on the phone, for which there was no response. It was now approximately 12:20. I finally got a reaction by Monday early morning informing me the order had actually shipped.
However, it was not deliverable because they had an inaccurate house number. I got in touch with UPS and asked them to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked when then stopped. Now nobody gets the phone and will not address their own chat bot. It's absurd. I want my money back. Hey Francis, We regret any frustration you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager along with the frustration experienced with our customer support since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing organization with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it when and it triggered me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their evaluations prior to buying from this company.
I will keep your company on blast for this - Slabway Massage Chair Amazon. The power of social networks. We are sorry to hear your Slabway purchase did not fit your requirements. Our records reveal that your order was authorized for a refund and that you selected the choice to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund amount.
At this time, if you wish to proceed with the return process you have actually started, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Company Profiles may not be replicated for sales or promotional purposes. BBB Business Profiles are provided exclusively to assist you in exercising your own finest judgment.
Nevertheless, BBB does not verify the accuracy of information offered by third parties, and does not guarantee the precision of any info in Business Profiles - Slabway Massage Chair Amazon. When considering complaint info, please take into account the company's size and volume of transactions, and understand that the nature of grievances and a firm's actions to them are often more crucial than the variety of grievances.
BBB Organization Profiles are subject to alter at any time. If you choose to do company with this business, please let the organization know that you got in touch with BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Massage Chair Amazon.
On The Spot Massage is your California Bay Location and East Bay chair massage expert. Our company believe chair massage is fantastic - Slabway Full Body Massage Chair...
Massage Chairs are complicated makers with lots of moving parts and advanced computer system elements, so things can fail. But it's not much various from a car, it depends upon how you use it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.