I have emailed/called/texted the business several times without any reaction. I have actually requested a refund and no one has actually addressed me - Slabway Massage Chair. I would recommend not to lose your hard earned cash on this business. I will be calling the Lawyer General to file a complaint relating to SLAB. Buyer Be Careful!!!!!! Hello There Michael, We all the best regret the clear disappointment and inconvenience you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December 4th which there was a label developed on December 7. Your package was labeled and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current circumstances affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Massage Chair Reviews).
We acknowledge that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation fee was informed it will shipped in 3 days. Contacted 3 days said it shipped 4 days ago after a week they do not address the phone and inform you to chat with their site which never ever address you back. They will keep you waiting sent several e-mail with the very same reaction will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets developed to come to them. This company is a fraud and I'm going to do my finest in finding a legal representative to invest enough cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up coming from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we got rid of from package set it up plugged it in the chair went into a full recline mode and has not came out of it since I have actually attempted to call Slabway various times by means of email phone calls and have yet been able to speak with a live individual I constantly get e-mails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours before a representative contacts me again I get another email stating that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss bad reaction that I receive from their assistance teams I believe anyone seeking to acquire any of their products must highly look at all their feedback's I have no idea the actual count of how lots of bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you inspect the fuse located on the back of your chair (Slabway One Massage Chair). We have actually received no additional communication from you informing us if that fixed your issue. In relation to your experience with our consumer service team, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to supply an excellent experience to each and every customer. We recognize that we failed to miss out on the mark in this circumstances. For that we say sorry - Slabway One Massage Chair. We await your response. Thank YouI bought a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. States to get on chat on the internet site. I called chat, said "currently replying in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot states "typical wait time 5-15 minutes.
I believe this place is a scam and i am going to call credit card to stop payment. Slabway Shiatsu Massage Chair Reviews. I DO NOT RECOMMEND buying anything from this poorly run attire (if they are a genuine clothing). PURCHASER BE CAREFUL!!!!!! Hello Ian, We all the best regret any disappointment or hassle you have experienced. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to meet the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current situations impacting our providers nationwide. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday (Slabway Massage Chair Review). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you've been satisfied with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Pic. Put an order on 12/4/20 and the order was canceled mid delivery with no additional explanation!? I've called numerous times, sent emails utilized the chat widget they recommended and also reached out to them through all social networks platforms and no action no reply simply no description.
I would like a full refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hi There Tonya, We best regards are sorry for the clear aggravation and hassle you have actually experienced concerning your recent order with Slabway (Slabway Massage Chair $1499.98). This is not our objective and not the experience we desire for our consumer.
This was due to an error in interaction with the pickup at our fulfillment center. Your plan was identified and prepared for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to fulfill the demand (Reviews Of Slabway Massage Chair). As such, we have also been unable to guarantee our shipping timespan with the same certainty we formerly had the ability to.
In relation to your experience with our customer care group, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources offered to us to offer a great experience to each and every client (Slabway Massage Chair).
For that we ask forgiveness. Our records show that you have received the complete refunds as requested. We wish for the chance to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I found the product they were offering could be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away tried to cancel my order. I sent out an email I called on the phone, for which there was no action. It was now roughly 12:20. I lastly received a reaction by Monday early morning informing me the order had actually shipped.
However, it was not deliverable since they had an incorrect apartment number. I contacted UPS and asked to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their items.
It is your duty to do so. You will be made the most of if you do not. I got my foot massager and it worked once then stopped. Now nobody gets the phone and won't address their own chat bot. It's absurd. I want my money back. Hi Francis, We regret any frustration you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer support as of late. Their refund policy for their incompetence is absurd. Do refrain from doing business with these individuals. Go through ******. I purchased a foot massager Nov 26, used it once and it caused me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this company.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was authorized for a refund which you picked the alternative to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to continue with the return process you have actually initiated, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Service Profiles might not be replicated for sales or marketing functions. BBB Service Profiles are offered exclusively to help you in exercising your own finest judgment.
Nevertheless, BBB does not confirm the accuracy of details provided by 3rd parties, and does not guarantee the accuracy of any information in Company Profiles - Slabway Massage Chair Amazon. When thinking about grievance information, please take into account the business's size and volume of transactions, and comprehend that the nature of grievances and a company's actions to them are typically more essential than the number of complaints.
BBB Organization Profiles go through change at any time. If you select to do service with this organization, please let the organization know that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or company - Reviews Of Slabway Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. We think chair massage is fantastic - Slabway Massage Chair Amazon...
Massage Chairs are complex machines with great deals of moving parts and advanced computer system components, so things can fail. But it's very little various from an automobile, it depends on how you use it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can happen during shipment.