I have actually emailed/called/texted the business numerous times with no action. I have requested a refund and nobody has answered me - Slabway Massage Chair. I would recommend not to waste your hard made money on this business. I will be getting in touch with the Attorney General to file a complaint regarding SLAB. Buyer Beware!!!!!! Hello Michael, We regards are sorry for the clear aggravation and inconvenience you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth which there was a label produced on December 7. Your package was identified and ready for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present circumstances impacting our providers nationwide. In relation to your experience with our customer support team, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Full Body Massage Chair).
We recognize that we stopped working to fizzle in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment fee was informed it will delivered in 3 days. Hired 3 days said it shipped 4 days earlier after a week they do not answer the phone and tell you to chat with their site which never ever address you back. They will keep you waiting sent out a number of e-mail with the very same response will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This company is a scam and I'm going to do my finest in discovering a lawyer to invest enough cash to get them to reimburse my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it given that I have actually tried to get in touch with Slabway numerous times through e-mail call and have yet had the ability to speak with a live person I continuously get emails back from them stating that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours before a representative contacts me again I get another email specifying that they're closing the RMA assistance ticket I've been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss bad response that I obtain from their assistance groups I think any person looking to purchase any of their products ought to highly take a look at all their feedback's I have no concept the actual count of how lots of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you examine the fuse situated on the back of your chair (Slabway Massage Chair). We have actually received no additional interaction from you notifying us if that fixed your problem. In relation to your experience with our consumer service group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every client. We acknowledge that we stopped working to miss out on the mark in this circumstances. For that we say sorry - Slabway Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Site said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps duplicating. States to get on chat online website. I called chat, stated "currently responding in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot states "regular wait time 5-15 minutes.
I think this place is a fraud and i am going to get in touch with credit card to stop payment. Slabway Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this poorly run outfit (if they are a real attire). PURCHASER BE CAREFUL!!!!!! Hey Ian, We sincerely regret any disappointment or inconvenience you have experienced. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the present circumstances impacting our providers nationwide. In relation to your experience with our customer service team, we comprehend that our service has actually taken a hit this holiday (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We recognize that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment with no additional description!? I have actually called several times, sent out emails utilized the chat widget they recommended and likewise reached out to them by means of all social networks platforms and no action no reply simply no explanation.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hey Tonya, We genuinely are sorry for the clear aggravation and inconvenience you have experienced concerning your current order with Slabway (Slabway Massage Chair Review). This is not our intention and not the experience we desire for our client.
This was due to an error in interaction with the pickup at our satisfaction center. Your bundle was labeled and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been not able to fulfill the demand (Slabway Massage Chair Pic). As such, we have also been not able to ensure our shipping time frames with the very same certainty we previously were able to.
In relation to your experience with our customer support group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources available to us to supply a great experience to each and every consumer (Slabway Massage Chair).
For that we apologize. Our records reveal that you have received the complete refunds as asked for. We expect the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the product they were offering might be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent an e-mail I contacted the phone, for which there was no response. It was now approximately 12:20. I lastly got a reaction by Monday morning telling me the order had actually delivered.
However, it was not deliverable since they had an incorrect home number. I got in touch with UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your obligation to do so. You will be made the most of if you do not. I received my foot massager and it worked when then stopped. Now no one selects up the phone and won't answer their own chat bot. It's absurd. I desire my cash back. Hello Francis, We regret any disappointment you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our client support since late. Their refund policy for their incompetence is outrageous. Do refrain from doing company with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it when and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations before buying from this business.
I will keep your company on blast for this - Slabway Massage Chair Pic. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was approved for a refund and that you selected the option to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you want to continue with the return procedure you've initiated, we ask that you please reply to the assistance email thread validating you 'd with to continue. BBB Organization Profiles might not be replicated for sales or promotional functions. BBB Organization Profiles are provided entirely to help you in exercising your own best judgment.
However, BBB does not confirm the accuracy of info supplied by 3rd celebrations, and does not guarantee the precision of any details in Business Profiles - Slabway Massage Chair Pic. When considering complaint information, please take into consideration the company's size and volume of deals, and understand that the nature of grievances and a company's actions to them are frequently more essential than the variety of problems.
BBB Company Profiles go through change at any time. If you pick to do business with this company, please let business know that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or organization - Slabway Full Body Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. We think chair massage is excellent - Slabway One Massage Chair...
Massage Chairs are intricate devices with lots of moving parts and advanced computer system parts, so things can fail. However it's very little various from a vehicle, it depends upon how you utilize it and how you look after it that will determine for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can take place throughout shipment.