I have emailed/called/texted the business several times without any action. I have requested a refund and nobody has actually addressed me - Slabway Massage Chair Amazon. I would suggest not to squander your hard made cash on this business. I will be calling the Chief law officer to file a problem regarding SLAB. Buyer Beware!!!!!! Hey There Michael, We truly are sorry for the clear aggravation and hassle you have experienced regarding your recent order with Slabway.
Looking over your order history, I do see your order was developed December 4th which there was a label created on December 7. Your plan was identified and all set for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to meet the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the current scenarios affecting our carriers nationwide. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Shiatsu Massage Chair).
We acknowledge that we stopped working to fizzle in this instance. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment cost was told it will delivered in 3 days. Called in 3 days stated it shipped 4 days earlier after a week they do not answer the phone and inform you to talk with their website which never ever answer you back. They will keep you waiting sent numerous email with the very same reaction will return with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my best in discovering a lawyer to spend sufficient money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a full recline mode and has not came out of it since I've tried to call Slabway many times by means of e-mail telephone call and have actually yet had the ability to talk with a live individual I constantly get e-mails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA support ticket I have actually been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss bad response that I obtain from their assistance teams I think any person seeking to buy any of their items should extremely look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're posting however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Reviews Of Slabway Massage Chair). We have actually received no further interaction from you informing us if that solved your issue. In relation to your experience with our client service group, we understand that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to offer a great experience to each and every customer. We recognize that we stopped working to fizzle in this circumstances. For that we apologize - Slabway Massage Chair Pic. We await your action. Thank YouI purchased a foot massager. Site stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps duplicating. Says to get on chat on the internet website. I contacted chat, stated "presently responding in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot says "typical wait time 5-15 mins.
I believe this place is a fraud and i am going to get in touch with charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this improperly run outfit (if they are a real attire). PURCHASER BEWARE!!!!!! Hi Ian, We truly are sorry for any disappointment or inconvenience you have experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been not able to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday (Slabway Full Body Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and discover great usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Reviews. Positioned an order on 12/4/20 and the order was canceled mid shipment with no more explanation!? I have actually called multiple times, sent emails utilized the chat widget they recommended and likewise connected to them by means of all social media platforms and no reaction no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hey There Tonya, We all the best regret the clear disappointment and inconvenience you have actually experienced concerning your current order with Slabway (Slabway Full Body Massage Chair). This is not our intention and not the experience we desire for our client.
This was because of a mistake in interaction with the pickup at our satisfaction center. Your package was identified and prepared for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the need (Slabway Massage Chair $1499.98). As such, we have actually also been not able to ensure our shipping time frames with the very same certainty we formerly were able to.
In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources readily available to us to supply a great experience to each and every client (Slabway Massage Chair Amazon).
For that we ask forgiveness. Our records show that you have actually gotten the complete refunds as requested. We expect the opportunity to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the item they were selling might be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent an email I got in touch with the phone, for which there was no action. It was now roughly 12:20. I lastly received a reaction by Monday early morning telling me the order had actually delivered.
Nevertheless, it was not deliverable due to the fact that they had an incorrect apartment number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their items.
It is your obligation to do so. You will be taken benefit of if you do not. I got my foot massager and it worked once then stopped. Now no one gets the phone and won't address their own chat bot. It's ludicrous. I desire my money back. Hi there Francis, We are sorry for any frustration you have experienced relating to the performance of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our client assistance as of late. Their refund policy for their incompetence is ludicrous. Do not do service with these people. Go through ******. I bought a foot massager Nov 26, utilized it once and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social networks. We are sorry to hear your Slabway purchase did not match your requirements. Our records reveal that your order was authorized for a refund and that you picked the alternative to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you wish to continue with the return procedure you've initiated, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Company Profiles may not be replicated for sales or marketing functions. BBB Business Profiles are provided solely to help you in exercising your own finest judgment.
However, BBB does not confirm the accuracy of info offered by third parties, and does not guarantee the accuracy of any details in Business Profiles - Slabway One Massage Chair. When thinking about complaint info, please take into consideration the company's size and volume of transactions, and comprehend that the nature of problems and a firm's reactions to them are frequently more vital than the number of grievances.
BBB Service Profiles go through alter at any time. If you choose to do service with this service, please let business know that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or organization - Slabway Massage Chair Special Discount.
On The Area Massage is your California Bay Location and East Bay chair massage expert. Our company believe chair massage is terrific - Slabway One Massage Chair...
Massage Chairs are intricate makers with lots of moving parts and advanced computer elements, so things can fail. However it's very little different from a cars and truck, it depends upon how you use it and how you take care of it that will identify how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can occur throughout shipment.